FAQ

FAQ

At Teravoxa, we provide more than just home fragrance; we are committed to creating thoughtfully designed scent objects and home rituals that combine fragrance, atmosphere, and timeless design. If you have a question not listed here, please feel free to reach out to our customer care team.

Materials & Craftsmanship

Q: What materials are Teravoxa products made from?

A: Teravoxa products are carefully created using materials selected for their texture, durability, and refined appearance. Depending on the design, our collection may include ceramic, stone-inspired materials, glass, and metal details, with each piece created to feel naturally at home within your space.

Q: Are Teravoxa products designed for everyday use?

A: Yes. Our fragrance and ritual objects are designed to bring scent and atmosphere into everyday spaces. Whether placed in a bedroom, bathroom, living room, or entryway, each Teravoxa piece is designed to feel both functional and decorative.

Care & Maintenance

Q: How should I clean my Teravoxa products?

A: To maintain the appearance of your Teravoxa pieces, we recommend gently wiping them with a soft, dry or slightly damp cloth. Avoid abrasive materials, harsh cleaning products, or strong chemicals that may affect the surface or finish.

Q: How do I prevent damage to ceramic or decorative pieces?

A: Place your Teravoxa objects on a stable surface and handle ceramic, glass, and stone-inspired pieces with care. Avoid dropping them, exposing them to sudden temperature changes, or placing them where they may easily be knocked over.

Orders & Shipping

Q: How long will it take to receive my order?

A: We typically require 1–3 business days to carefully prepare and package your order. Standard shipping usually takes 5–12 business days depending on your location. Once your order has been shipped, you will receive tracking information via email.

Q: What happens if my order arrives damaged?

A: Your satisfaction is our priority. While we use secure packaging to help protect every order, damage may occasionally occur during transit. If your Teravoxa product arrives damaged, please contact us within 48 hours with photos of the item and packaging. We will arrange a replacement or appropriate solution as quickly as possible.

Returns & Exchanges

Q: Can I return my Teravoxa product if it doesn't meet my expectations?

A: Absolutely. We offer a 30-day worry-free return period. If your item is unused and returned in its original condition and packaging, you may request a return. We want every Teravoxa piece to be something you truly enjoy having in your home.

Q: Can I exchange my product for another style or variation?

A: Yes. If you would like to change your style, color, or product choice, please contact our customer care team. We will do our best to help you find the right Teravoxa piece for your space.

Still Have Questions?

If your question isn't answered above, please contact us directly:

Teravoxa — Scent the space. Slow the moment.