Refund Policy

Refund Policy

At Teravoxa, we want every fragrance and home ritual piece to become something you genuinely enjoy having in your space. We understand that choosing home fragrance and decorative objects online can involve personal preferences such as scent, material, finish, and style. If your order does not fully meet your expectations, we are committed to making the return process as simple and convenient as possible.

1. Our 30-Day Reflection Period

From the date you receive your order, you have 30 days to decide whether your Teravoxa purchase is right for you.

  • Return Conditions: To ensure the best experience for every customer, returned items must be in brand-new, unused condition, with the original packaging, accessories, and any included materials.
  • Product Condition Notice: Items that show signs of use, damage, alteration, fragrance oil residue, burning, staining, or other wear cannot be accepted for return. We recommend carefully inspecting your item before use if you are considering a return.

2. Damages & Issues

While we carefully prepare every order and use secure packaging to help protect ceramic, glass, stone-inspired, and other delicate pieces, unexpected issues may occasionally occur during shipping.

  • Immediate Inspection: Please inspect your order as soon as it arrives.
  • Rapid Resolution: If your item arrives damaged, defective, or if you receive the wrong product, please take clear photos and contact us at service@teravoxa.com within 48 hours. We will work with you to arrange an appropriate replacement or refund solution as quickly as possible.

3. How to Initiate a Return

  1. Contact Us: Email service@teravoxa.com with your order number and the reason for your return.
  2. Get Authorization: Our customer care team will review your request and provide return instructions if your return is approved.
  3. Ship the Item: Please package the item securely to help prevent damage during transit. For non-quality-related returns, return shipping costs may be the responsibility of the customer.

4. Processing Your Refund

Once we receive and inspect your returned item, we will process your refund within 3–5 business days.

  • Refunds will be issued to your original payment method.
  • Please note that banks or payment providers may require an additional 5–10 business days for the refund to appear on your statement.

5. Non-Returnable Items

  • Gift Cards: Gift cards are non-refundable.
  • Customized Products: Personalized or customized products cannot be returned unless there is a quality issue.
  • Used or Opened Consumable Products: Fragrance oils, incense, candles, room sprays, and other consumable fragrance products that have been opened or used cannot be returned unless they arrive damaged, defective, or incorrect.

Have a Question?

Our goal is to make your Teravoxa shopping experience smooth and enjoyable. If you have any questions regarding this policy, please contact us:

Teravoxa — Scent the space. Slow the moment.