Terms of Service

Terms of Service

Welcome to Teravoxa. By visiting our website or purchasing our products, you agree to be bound by the following terms and conditions. These terms are designed to protect your rights as a customer and help us continue providing thoughtfully designed fragrance, ritual, and home objects together with reliable service.

1. Intellectual Property & Content

All content found on the Teravoxa website—including but not limited to product photography, brand logos, descriptions, graphics, packaging concepts, and original product designs—is the intellectual property of Teravoxa or its respective rights holders.

  • We Welcome: You to share photos of your Teravoxa pieces on social media and tag us. We love seeing how our fragrance and ritual objects become part of your home and everyday routines.
  • We Prohibit: The unauthorized use of our images, designs, logos, text, or other content for commercial resale, reproduction, brand impersonation, or other commercial purposes without express written permission.

2. Accuracy of Information

We strive to provide accurate product descriptions and high-quality photography to represent the colors, materials, textures, finishes, and details of our products as accurately as possible.

  • Minor Variations: Due to different screen settings, lighting conditions, device displays, and the natural characteristics of certain materials, actual colors, textures, or finishes may vary slightly from what appears on your screen.
  • Right to Correct: We reserve the right to correct any errors in pricing, product details, availability, or other website information. If an order is affected by such an inaccuracy, we will contact you and provide an appropriate solution, including a refund where necessary.

3. Your Account Security

To enjoy a more personalized shopping experience, you may choose to create a Teravoxa account.

  • You are responsible for maintaining the confidentiality of your account information and login credentials.
  • If you suspect any unauthorized use of your account, please notify us promptly at service@teravoxa.com.

4. Prohibited Conduct

We ask that all customers use our website responsibly and respectfully.

It is prohibited to use data-mining bots, submit fraudulent reviews, attempt unauthorized access, copy or misuse our content, interfere with the website’s functionality, or use the website for unlawful or fraudulent purposes.

Teravoxa reserves the right to restrict or terminate access to our services where these terms are violated.

5. Pricing & Payments

  • Pricing Adjustments: We reserve the right to update product prices, promotions, discounts, or availability at any time. Confirmed orders that have already been successfully paid will not be affected by future price changes.
  • Secure Payments: Payments are processed through trusted payment service providers using appropriate security measures. Payment processing may also be subject to the terms and privacy practices of the applicable payment provider.

6. Limitation of Liability

  • Proper Usage: Teravoxa products may include fragrance objects, ceramic pieces, incense accessories, candles, aroma products, decorative objects, and other home ritual items. We are not responsible for damage or injury resulting from improper use, accidents, misuse, failure to follow product instructions, or failure to observe appropriate safety precautions.
  • Heat & Flame Safety: Products involving candles, incense, heat, or open flames must be used responsibly and never left unattended. Keep such products away from children, pets, drafts, and flammable materials.
  • Material Care: Ceramic, glass, stone-inspired, and decorative pieces should be handled with care. Damage caused by dropping, impact, improper storage, exposure to unsuitable conditions, or incorrect cleaning is not considered a manufacturing defect.
  • Service Interruptions: While we work to provide a reliable shopping experience, we cannot guarantee that our website will always operate without interruption due to maintenance, updates, technical issues, or circumstances beyond our reasonable control.

7. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Illinois, USA. Any disputes arising from these terms shall first be addressed through good-faith communication and reasonable resolution efforts.

Contact Us

If you have questions regarding these terms, please contact us:

Teravoxa — Scent the space. Slow the moment.