Privacy Notice

Privacy Notice

At Teravoxa, we understand that trust is the foundation of every lasting relationship. We are committed to protecting your personal information and using it responsibly to provide you with a secure, seamless, and personalized shopping experience. We respect your privacy and handle your personal information in accordance with applicable privacy laws.

1. What Information Do We Collect?

To provide you with the best shopping experience and ensure your orders are processed and delivered correctly, we may collect:

  • Identity & Contact Details: Your name, shipping address, billing address, email address, and phone number.
  • Payment Information: Payments are processed through trusted third-party payment providers. Payment information is handled in accordance with the security practices and policies of the applicable payment provider.
  • Shopping Preferences: Information such as browsing activity, product interests, shopping activity, and preferences may be collected to improve your experience and provide more relevant recommendations.

2. How Do We Use Your Information?

We use your information for purposes related to providing and improving your experience with Teravoxa:

  • Order Fulfillment: Processing orders, arranging shipping, providing tracking updates, and managing returns, refunds, or exchanges.
  • Customer Communication: Sending order confirmations, service-related updates, and, if you choose to subscribe, information about new collections, promotions, fragrance rituals, and brand updates.
  • Website Improvement: Understanding how customers interact with our website so we can improve navigation, performance, product presentation, and the overall shopping experience.

3. Do We Share Your Information?

We may share information with trusted service providers when necessary to operate our store and fulfill your order:

  • Logistics Partners: Shipping carriers and logistics providers that help deliver your Teravoxa orders safely and efficiently.
  • Payment Processors: Payment service providers that process and secure transactions.
  • Technology & Service Providers: Providers that support website hosting, analytics, communications, customer service, and other operational functions.
  • Legal Compliance: Information may be disclosed where required by applicable law, regulation, legal process, or lawful governmental request.

We do not disclose personal information to third parties except as necessary to provide our services, operate our business, comply with applicable law, or as otherwise described in this Privacy Notice.

4. Your Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information:

  • Right to Access: You may request information about the personal data we hold about you.
  • Correction & Deletion: You may request that inaccurate personal information be corrected or, where applicable, request deletion of certain personal information.
  • Opt-Out: You can click “Unsubscribe” at the bottom of our marketing emails at any time to stop receiving promotional communications.
  • Additional Privacy Rights: Depending on your location, you may have additional rights relating to the processing, sharing, or use of your personal information.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

While we take reasonable steps to safeguard your information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Contact Our Privacy Team

If you have questions regarding our privacy practices or wish to exercise your applicable data rights, please contact us directly:

Teravoxa is an online retail store operated by Shenzhen Parallel Lines Peirun Education Technology Co., Ltd. The company is responsible for the sale of products, order processing, customer support, returns, refunds, and other transactions conducted through Teravoxa.com.

Legal Entity: Shenzhen Parallel Lines Peirun Education Technology Co., Ltd.

Registered Address: Room 1001-F11, Building 8, Qianhai Excellence Financial Center (Phase I), No. 5033 Menghai Avenue, Nanshan Subdistrict, Qianhai Shenzhen-Hong Kong Cooperation Zone, Shenzhen, Guangdong, China

Teravoxa — Your privacy matters, and your trust is our priority.